Receptionist Performance Plan

Staff Member: ______________________________________________ Period Covered: ______________________

Mentor: ___________________________________________________ Date of Review: ______________________

	Competent	Ready To Train Others	Needs Help
ATTITUDE
* Sensitivity to clients' needs	________	________	________
* Positive client outreach	________	________	________
* Cooperation with other staff	________	________	________
* Cooperation with doctors	________	________	________
* Willingness to share skills	________	________	________
* Ability to teach others	________	________	________
* Eagerness to learn	________	________	________
* Overall job attitude	________	________	________
EFFICIENCY & PROFESSIONAL SKILLS
* Ability to communicate with staff	________	_________	________
* Ability to communicate with clients	________	_________	________
* Telephone courtesy	________	_________	________
* Ability to coordinate veterinarian(s)	________	_________	________
* Work station organization	________	_________	________
* Ability to stay productive	________	_________	________
- even when it is a slow day	________	_________	________
* Accuracy of reported information	________	_________	________
* Medical record control	________	_________	________
* Knowledge of terminology	________	_________	________
* Accuracy of daily receipts	________	_________	________
* Ability to learn new skills	________	_________	________
DEPENDABILITY
* Punctuality	________	_________	________
* Attendance	________	_________	________
* Individual job tasks	________	_________	________
* Pursuit of personal targets	________	_________	________
* Support of practice goals	________	_________	________

AREAS OF EMPLOYEE STRENGTHS: ___________________________________________________________ ____________________________________________________________________________________________
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TARGET AREAS FOR PERSONAL ACTION: ____________________________________________________________________________________________ ____________________________________________________________________________________________
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OTHER COMMENTS BY THE EMPLOYEE: ____________________________________________________________________________________________ ____________________________________________________________________________________________
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Staff Member Receipt of Copy

________
Date

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Mentor's Signature

________
Date

Courtesy of Veterinary Practice Consultants, Catanzaro & Associates - Phil Seibert and Thom Haig